How can we help?
Most questions are about order status and delivery. Quick answers are below — and a real person is one email away.
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Some orders are shipping a little slower right now
We've had a big wave of orders and we're a small team packing each one by hand, so a few orders are taking some extra days to go out. Your order is on its way — thank you for your patience.
✓ Every order shipsWe pack them all — yours included.
✓ Real human supportA person replies, usually within 24h.
✓ We keep you updatedEmail us and we'll check your order.
Frequently asked questions
When your order ships we email you a tracking link. Please allow 24–48 hours for the first scan, and check your spam folder. No tracking after a few days? Email us and we'll send it to you.
Demand has been higher than usual and we're a small team packing by hand, so some orders need a few extra days. It hasn't been forgotten — it's in the queue and on its way. Want a status update? Email us your order number.
Packing: 1–3 business days (up to 5–7 during this busy period). Shipping once sent: 5–9 business days. These are estimates and can vary a little by location. Delivery may be delayed due to high demand.
That's usually normal — tracking can go quiet while a parcel moves between carriers, then jump forward. If it hasn't moved for 7+ business days, email us and we'll check with the carrier.
If it hasn't shipped yet, email us within 12 hours of ordering and we'll do our best. Once it's on its way we can't change it, but we're always happy to help.
Your order most likely went through — confirmations sometimes land in spam/promotions, or a small typo can misroute them. Email us the name and amount and we'll find your order and resend it.
Worried about your order?
It's completely understandable to want to know where your order is. Send us a quick email with your order number and a real person on our team will look into it and keep you updated. We're here for you.
Email us about my order